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Our client, a distinguished manufacturer of award-winning superyacht tenders, is seeking an Aftersales Coordinator to join their growing team. Known for their exceptional reputation and global clientele, they are dedicated to providing top-tier in-service support.
They are in search of a proactive, dependable, and detail-oriented individual. Strong communication skills, both written and verbal, are essential, as the successful candidate will serve as the primary point of contact with clients. The role requires a candidate with technical expertise in the marine industry and the capability to deliver service that meets the high expectations of UHNW clients.
Key responsibilities include:
Marine Resources Recruitment Ltd acts as an employment agency for permanent and fixed term contract recruitment and as a recruitment business for the supply of contract workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Aftersales Coordinator
| Location | Southampton |
| Salary | £28k+ |
| Job type | Permanent |
| Discipline | Administration, Build & Refit |
| Reference | J10467 |
They are in search of a proactive, dependable, and detail-oriented individual. Strong communication skills, both written and verbal, are essential, as the successful candidate will serve as the primary point of contact with clients. The role requires a candidate with technical expertise in the marine industry and the capability to deliver service that meets the high expectations of UHNW clients.
Key responsibilities include:
- Handling incoming aftersales and warranty inquiries, developing comprehensive support plans, and providing clear timelines for resolution.
- Keeping a detailed log of all support requests and spare parts orders to ensure adherence to service level agreements.
- Preparing estimates, quotations, and invoices for parts orders, services, and warranty-related trips.
- Collaborating with design and production teams to drive continuous improvement and ensure client feedback is effectively communicated internally.
- Managing refit projects from start to finish, including logistics, import/export of vessels, and coordination of internal and external resources, while keeping clients informed of progress.
- Planning work schedules in cooperation with the Production team, assigning labor, estimating workload, and preparing quotations.
- Organizing all travel arrangements for Aftersales visits, including flights, transfers, accommodations, visas, and security clearances.
- Liaising with customs agencies to ensure smooth and expedited delivery of goods and parts.
Marine Resources Recruitment Ltd acts as an employment agency for permanent and fixed term contract recruitment and as a recruitment business for the supply of contract workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.