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Our Client is seeking an experienced Aftersales Coordinator to ensure exceptional customer satisfaction through top-notch warranty support. This role is critical in managing and resolving warranty claims efficiently and professionally for new boat owners.
Key Responsibilities:
Marine Resources Recruitment Ltd acts as an employment agency for permanent and fixed term contract recruitment and as a recruitment business for the supply of contract workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Aftersales Coordinator
| Location | Hampshire |
| Salary | £35000 per annum |
| Job type | Permanent |
| Discipline | Sales, Marketing & Operations |
| Reference | J10397 |
Key Responsibilities:
- Client Communication: Act as the main contact for all warranty issues within the first three years of ownership.
- Technical Investigation: Collect detailed information to assess and resolve warranty claims.
- Warranty Claims Processing: Manage claims with the factory, and track necessary parts.
- Relationship Management: Build strong relationships with contractors and factory counterparts.
- Logistics Coordination: Organize global logistics and coordinate with service agents and technicians.
- Team Briefing: Ensure technicians and subcontractors are fully informed about issues and solutions.
- Customer Updates: Keep customers informed about the status and progress of work.
- Administrative Excellence: Ensure all warranty costs are appropriately recharged.
- Dispute Resolution: Handle warranty disputes professionally and calmly.
- Customer Service: Maintain a warm, flexible, and polite approach to provide top-notch customer service.
- Experience: Recent and relevant experience in Aftersales/Warranty within the marine leisure industry.
- Knowledge: In-depth understanding of boat repair and warranty issues.
- Communication: Excellent verbal and written communication skills.
- Attention to Detail: Strong determination to follow through on issues until resolved.
- Initiative: Ability to work independently and as part of a team.
- IT Skills: Proficiency in using multiple IT systems.
- Team Player: Hardworking, energetic, and positive team player.
Marine Resources Recruitment Ltd acts as an employment agency for permanent and fixed term contract recruitment and as a recruitment business for the supply of contract workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.